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Service Centre

Enjoy peace of mind thanks to our 24/7 Service Centre offering support for your equipment and setup: repairs, technical support, and much more.

Purchasing equipment from Solotech automatically means you’ll have no worries with your audiovisual installation project. What could be better? Our Service Centre offers a range of options to ensure speedy execution of all your requests and the continuity of your operations. We have a call centre open 24/7, a complete service honouring all our warranties, and ongoing training programs to ensure our qualified team of technicians remains informed of our manufacturers’ most recent updates. Our goal? To offer you top-quality service that is versatile and effective. Our technicians are experts in video, audio, lighting, electronics, IT, home automation, control and much more. They conduct rigorous testing in our repair shop, on your premises or remotely, any time, and find solutions to thousands of challenging situations every year.

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Service Centre Offer

The Solotech warranty:
Benefit from Solotech’s basic warranty plan, which includes, for the installation of all new equipment by one of our experts: the manpower to integrate and ensure the proper functioning of the installation; management of the manufacturer’s warranty transportation and complete handling of any defective equipment and emergency services.
Additional service plans to maximize the service life of your equipment!
In addition to the basic warranty, Solotech offers three other service plans to meet the various operational issues that clients may face. Choose from the Privilege, Preferential or Premium plan, offering you reserved yearly service time slots, investigation and resolution of defects, or monthly reports on equipment usage statistics.
Did you know?
So that we can guarantee greater reliability in operations and reduce system downtime, or even prevent it, we also have a surveillance centre to remotely detect and handle any malfunctions or even foresee future anomalies.

Service contracts

Service calls

Technical support

Repair (on premises or remotely)

Many warranty options