Store Privacy and Cookies Policy
Last updated: November 14, 2019
“Personal information” means information that identifies you personally, either alone or in combination with other information available to us.
Which information do you collect?
We collect personal information you provide when you use this website. For instance, when you are providing information, when you request information about a product or service available through this website, or when you purchase/rent a product or service through this website; when you are entering a contest or a promotion, ordering a newsletter; and when you are downloading and/or registering products and/or signing up for additional services.
The information we collect may include, but is not limited to, your name, email address, IP address, billing and/or shipping address, phone number, payment account information, and other information about you submitted to verify who you are or to prevent fraud. If you call our customer service, we may collect personal information which you knowingly and voluntarily provide through your contact with our customer service representatives.
We furthermore collect information that is sent to us automatically by your web browser, which may include, without limitation, information that does not identify you personally (such as the date and time of your visit). The information we receive in this manner depends on the settings on your web browser. If you have created a user identity on one of your visits to this website, we may link the information provided by your browser to information that identifies you personally and use it for the purposes described below. Please review the settings of your web browser if you want to learn what information your browser sends or how to change your settings.
Most browsers are set by default and accept cookies, but you can choose to systematically accept or reject all cookies or only cookies from certain issuers. You may also configure your browser to accept or reject cookies on a case by case basis prior to their installation. You may also regularly delete cookies from your device terminal via your browser.
Remember to adjust the browser settings on each of your devices (tablets, smartphones, computers).
Each browser has its own way of managing cookies and cookies settings. Go to the “Help” menu of each browser to be informed of how to change cookie settings. For example:
for Internet Explorer™: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies;
for Safari™: https://support.apple.com/safari;
Please note that setting your browser to disable cookies may restrict you from accessing certain features, pages, or areas of the website and we do not accept any liability for any consequences related to the settings you have chosen.
How do you collect this information?
Cookies. When you visit this website, your computer may receive one or more “cookies” in order to help personalize and support your use of this website, our services, and/or the services of our partners. A “cookie” is a small text file that is transferred to your computer’s web browser by a web server and can be read by a web server in the same domain at a later time. If you do not wish to receive cookies or wish to manage when you accept cookies in general, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. We provide more information on this in the “What are my choices?” section, below. Although you are not required to accept our cookies, if you set your browser to reject cookies, you may not be able to use all of the features and functionalities of this website.
Cookies allow a website to customize information that is presented to you through your use of this website (such as to display personalized content and targeted advertising to you on your future visits to this website), and to save time by storing information so you do not need to re-enter it during a later use of our website. We may place cookies on this site directly, or on behalf of the partner whose advertisement appears on this website or its service providers. In general, cookies do not identify you personally. However, if you have created a user identity on one of your visits to this website, we may link the cookie to information that identifies you personally. We may use a combination of “session cookies” and “persistent cookies” on this website, further described below.
Session Cookies. A “session cookie” is a temporary cookie that expires when you close your browser. A session cookie assigns a randomly generated, unique identification number to your computer when you access this website. Assigning your computer a number facilitates the proper functioning of the features of our websites by permitting us to maintain a persistent “state” for your session, such as maintaining the contents of your shopping cart during checkout. We also use session cookies to collect anonymous information (i.e., information that does not identify you personally) about the ways visitors use this website – which pages they visit, which links they use, and how long they stay on each page. We analyse this information (known as “click-stream information”) to better understand our visitors’ interests and needs and to improve the content and functionality of this website.
Persistent Cookies. Unlike a session cookie, a “persistent cookie” does not expire when you close your browser. It stays on your computer until the expiration date set in the cookie (for example, at the end of a calendar month) or until you delete it. Persistent cookies can be used to “tag” your computer so that the next time you visit (or someone using your computer visits), our server will recognize you, not by name, but by the “tag” on your computer. This will enable us to provide you with a personalized experience even if we do not know who you are. It will also allow us to collect more accurate information about the ways people use this website, for example, how people use this website on their first visit and how often they return. Using persistent cookies permits us to provide you with a more personalized shopping experience and, in some cases, may save you the trouble of re-entering information already in our database.
Web Beacons. When you visit this website, your computer may receive one or more “web beacons” in order to assist us with delivering cookies on this website, to collect anonymous information about the use of this website by our visitors, and to deliver customized or targeted content to you on this website and through our partners. Web beacons are graphic images, usually no larger than a 1×1 pixel, placed at various locations on this website. They also help us identify browser types, search terms that bring visitors to our website, and the domain names of websites that refer traffic to us. We may place web beacons on this site directly, and may place web beacons on behalf of the partner whose branding appears on this website or its service providers. They also help us identify your IP address. The information collected by web beacons does not identify you personally. However, if you have created a user identity on one of your visits to this website, for example, by making a purchase/rental, we may link the information we collect using web beacons to the information that identifies you personally and use it in the same ways as we use the information we collect using cookies. We also use web beacons to provide us with more information on any emails we send out. In particular, a web beacon in an email communication will send us information to let us know that you have received, opened, or acted upon an email you have chosen to receive from us.
List of Cookies
The cookies placed by our website are detailed in the table below:
|1.||Permanent cookie||tarteaucitron||Saves options related to cookie consent||12 months|
|2.||Application cookie||GEOBLOCK_*||Needed for geo restriction||1 day|
|3.||Session cookie||pep-territory||Used to save geo ip detection||Session|
|4.||Application cookie||pep-sstorage||Used to save personal information (access token and API result)||1 year|
|5.||Application cookie||pep-lastconn||Used to save the last connection time, to detect when to renew the access token||1 year|
|6.||Application cookie||pep-esrb-data||Used to save the birth date for age gating (ESRB / PEGI checks)||1 hour|
|7.||Permanent cookie||cashrun* CS_FPC||Needed for anti fraud checks (Cashshield): fingerprint, fraud assessment||1 year|
|8.||Application cookie||_air360_e||Hold the last event done||30 minutes|
|9.||Application cookie||_air360_ev||Used for the event visualizer feature||30 minutes|
|10.||Application cookie||_air360_u||Hold the User ID||10 years|
|11.||Application cookie||_air360_s||Hold the current session ID||Session|
|12.||Application cookie||_air360_i||Hold the unique fingerprint / browser ID||10 years|
|13.||Application cookie||air360_app||Save the Air360 app ID||1 year|
|14.||Session cookie||laravel_session||Identify the session with a user||2 hours|
We also use services offered by third parties.
Google Analytics helps us measure the number of visitors and see how they use the website, which helps us improving the website.
The data used in connection with these cookies include:
- How you interact with the site, such as the pages you visited;
- What your IP address is in order to locate where you log in from. This data is immediately anonymized and is not disclosed to Google.
The cookies used are detailed in the table below:
|1.||Application cookie||_ga,, , ,||Needed for Google Analytics / GTM||2 years|
|2.||Application cookie||_gid||Needed for Google Analytics / GTM||1 day|
|3.||Application cookie||_gat_*||Needed for Google Analytics / GTM||1 min|
|4.||Application cookie||_gat||Needed for Google Analytics / GTM||1 min|
Cookies to make the website more user-friendly and interactive:
To allow you to access certain features of the website, we use services offered by third parties, such as:
- Share buttons (Facebook , Twitter, Google+);
- Video broadcasting on the website (YouTube);
- Social connectors (Facebook, Twitter, Google, Instagram, Twitch, YouTube).
These features rely on third-party cookies that are directly placed by the service providers.
Our website may use social plugins (“plugins”) of the social network facebook.com which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA.
These plugins can be recognised by one of the Facebook logos (white “f” on a blue tile or a “thumbs-up” sign) or are marked as “Facebook Social Plugin”. A list of Facebook social plugins with illustrations is available on: https://developers.facebook.com/docs/plugins/page-plugin.
As soon as a web page is being accessed which contains such a plugin, your browser will establish a direct connection with the servers of Facebook. The content of the plugin will be communicated directly from Facebook to your browser and embedded in the web page. We therefore have no influence on the amount of data Facebook obtains through these plugins and thus inform you according to our current state of knowledge: http://www.facebook.com/help/help/?faq=17512.
Facebook obtains the information that you have accessed the corresponding page of our website through the embedding of the plugin. If you are at that time logged into Facebook, Facebook will be able to allocate your visit to our page to your Facebook account. If you interact with the plugins, (e.g. use the “Like” button or leave a comment) then this information will be transmitted by your browser directly to Facebook and stored there. If you are not on Facebook, Facebook may still be able to find out your IP address and store it.
The plugins of Facebook can be embedded by website providers on their own website or platform. By clicking on the plugin registered Facebook users can automatically leave a note in their Facebook profile that they approve the linked contents of the respective website provider. The embedded Facebook plugin communicates continuously with Facebook and sends data immediately upon visiting the embedding web page to Facebook — whether or not the user clicks on it.
The so-called iFrame (or source text) embedding causes the browser to load apart from the actually accessed website another “page in the page” which contains the respective plugin. In the case of Facebook plugins, this iFrame or source text is entirely created by Facebook and can in principle not be controlled or edited by us.
If the user is not logged in or not registered with Facebook, a cookie is still installed which carries identifying information, such as, for instance, B7dcTqgWq3fuDgllFw47QPIO, and is valid for two years.
If the browser later re-connects with the server of Facebook, this cookie will be transmitted to the user account and can be used to create a profile. The information stored in the cookie may also still be retrieved retrospectively if the user registers later on Facebook.
If the user is logged into Facebook during the current browser session, both the accessed web page and the cookie will be transmitted to Facebook – in this case the session ID will allow for this information to be clearly allocatable to the respective user account.
We are not acquainted with the purpose and extent of the data collection as well as any further processing and use of the data by Facebook. For further information on your rights in this respect and on the browser settings options available to protect your privacy, please contact Facebook or refer to Facebook’s data protection information: http://www.facebook.com/policy.php.
It is possible to block Facebook social plugins with add-ons for your browser.
Our websites may use social plugins from the social network twitter.com operated by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA.
These plugins are identifiable by their Twitter logo (white bird on blue square).
In particular, they allow you to share the content of our website with your Twitter contacts.
Our websites may use plugins from the Instagram social network operated by Instagram LLC, 1601 Willow Rd Menlo Park CA 94025 USA.
These plugins are identifiable by their Instagram logo (minimalist camera).
In particular, they allow you to share the content of our website with your Instagram contacts.
Our websites may use YouTube social network plugins operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
These plugins are identifiable by their YouTube logo (white triangle in a red rectangle).
They allow you to follow our video channel on this social network.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
What use are you making of this information?
We may use personal information collected by us for the following purposes:
- to contact you if you have requested information or communication from us;
- to determine the country in which you are located for compliance purposes (including without limitation export compliance) and for security, anti-piracy, and fraud prevention purposes;
- to help verify that existing personal information about you, in our possession, is accurate and complete;
- to provide you with product updates and upgrades, special offers, pricing information, newsletters, and other information, either on our own behalf or in some cases on behalf of a partner or client acting as their agent, where you have consented to receive it;
- to undertake any other promotional activity in the case you have consented to receiving and participating to such promotional activity;
- in connection with keys, access codes or other information as may be required to permit you to access the websites or services of our partners to receive products, updates or services;
- to verify compliance with applicable laws, rules and regulations;
- if you visit this website for the purposes of conducting a purchase transaction (or rental, where applicable):
- to take, verify, process or deliver your order, process or obtain payment, verify your tax or tax exempt status, contest chargebacks, determine your eligibility for a line of credit, or notify you of the status of your order;
- for fraud and piracy prevention purposes;
- to provide you, to the extent permitted by law, with a personalized shopping experience;
- to register your purchase with the manufacturer or service provider for warranty, technical support or similar purposes;
- to provide notice of your purchase to the provider of an online service for which you purchase a service use right from us, for example, in order for the service provider to enable your access to the service;
- for you to establish an account for future purchases, if you have consented to the creation of such an account;
- to facilitate the renewal of your subscriptions for products or services; and
- to provide you with effective customer service (which may to the extent and in a manner permitted by applicable law, include contacting visitors who commence but do not complete a checkout process to follow up on the incomplete session or to see if there was a problem with their use of this website), and/or technical support.
We justify our processing of personal data on the following legal bases: (i) performing of a contract to which you are a party, or (ii) performing a legal obligation to which we are subject, or (iii) pursuing our legitimate interests and those of third parties, i.e. improving and managing our products and services, administering our websites, obtaining professional advice to protect our business, sending communications to promote our products and services.
We keep your personal information only as long as we need it for the purposes for which it was originally collected (or to which you have subsequently consented), for other legitimate purposes (such as regulatory compliance), and as permitted or required by applicable law. We will observe applicable law and take reasonable steps to ensure any person or entity receiving personal information for the purposes described above, are obligated to protect and keep secure the personal information on your behalf.
What use are you making of the anonymous information you collect?
We may use anonymous information collected by us:
- to personalize and support your use of this website, our services, and/or the services of our partners;
- to improve this website, the customer experience, our advertising systems, and our products and services;
- to identify actions or transactions as originating through an affiliate marketing or referral program;
- to deliver targeted advertisements on this website and other websites;
- to provide reporting to our current and prospective partners and service providers; and
- for other historical, statistical or research and analyses purposes.
Our Service Providers. We use other companies to provide joint services or certain services to us or on our behalf and help us to operate our business. For example, to the extent permitted by applicable law we may use our corporate affiliates and/or other companies to host or maintain this website, to process credit card payments, to provide fraud screening and/or detection services, to perform data integrity checks, to offer you a line of credit, to provide website optimization services, to fulfill your order, for payment collection, to deliver advertisements on this website and third party websites, to send mail or email, and/or to provide customer service. We may share your information with our service providers in connection with their provision of services to us. These companies are required by contract to use any information we share with them only to perform services to us or on our behalf and to protect the confidentiality of your personal information. We will not share your personal information with our affiliates or unrelated third parties to use for their own marketing purposes without your consent.
To Comply With Legal Requirements, Cooperate With Law Enforcement, Prevent Fraud and Other Crimes, and Protect Legal Rights, Property, You and Others. To the extent permitted by applicable law, we may disclose the personal information we collect on this website without notifying you when we, in good faith, believe disclosure is appropriate to comply with the law or a regulatory requirement; to comply with governmental, administrative or judicial process, requirement or order, such as a subpoena or court order; to cooperate with law enforcement or other governmental investigations (without necessarily requiring the law enforcement or government agency requesting the information to formally serve us with a subpoena); to prevent or investigate a possible crime, such as fraud or identity theft; to enforce a contract; to protect our legal rights, property or safety, our corporate affiliates, and their respective employees, clients and partners and agents, other users or the public in general; or to protect your vital interests if determined necessary by us. In addition, we may review our server logs for security purposes, such as detecting intrusions into our network. If we suspect criminal activity, we may share our server logs – which contain visitors’ IP addresses – with the appropriate investigative authorities who may use that information to trace and identify individuals. We also reserve the right to report to appropriate law enforcement or government agencies any activities that we, in good faith, believe are or may be in violation of applicable laws, rules or regulations without providing notice to you.
What are my choices?
We respect your right to make choices about the ways we collect, use and disclose information about you. We generally ask you to indicate your choices at the time and on the page where you provide your personal information.
When you provide personal information, we may offer you a choice as to whether you would like to receive further communications from us and/or from our partners, such as communications related to updates, upgrades, special offers and pricing. You have the right to withdraw your consent at any time. If you decide you no longer want to receive promotional messages from us, you may let us know via the contact form on our website www.scalefast.com; please specify which consent you are revoking in your email to us. Please note, however, if you give us permission to add your contact information to the Merchant’s mailing list and later withdraw your permission, you will have to contact the Merchant (or use the “opt-out” provided in the emails the Merchant sends you) to have your name removed from the Merchant’s mailing lists.
If you accept a session or persistent cookie, you can delete it at any time through your web browser (e.g., as soon as you leave our website). If you do not wish to receive cookies or wish to manage when you accept cookies in general, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. Although you are not required to accept our cookies, if you set your browser to reject cookies, you may not be able to use all of the features and functionalities of this website.
We and our partners use third party service providers, which may include but are not limited to Google Analytics and Omniture, to serve ads on our behalf across the Internet, and sometimes on this website. These ads may collect anonymous information about your visits to the website on which such ad is placed, your interaction with these ads and the products and services offered by us, our partners and our suppliers through the use of a pixel tag or other web technologies. We and our partners may use this anonymous information to provide targeted advertisements to you for goods and services. If you opt out of having your information collected through cookies, web beacons and other tools, your existing display advertising cookie(s) will be deleted and new cookie will attempt to be placed that instructs service providers not to track your future activities when that cookie is detected (a “no-track” cookie). If your browsers are configured to reject cookies when you visit our opt-out page, a “no-track” cookie cannot be set on your computer. Also, if you subsequently erase “no-track” cookies, use a different computer or change web browsers, you will need to opt-out again.
In certain circumstances, where you do not provide personal data which is required, we will not be able to provide the products and services under our contract with you or may not be able to comply with a legal obligation on us. We will make it clear if and when this situation arises and what the consequences of not providing the personal data will be.
Privacy Notice to California Residents
If you are a resident of California, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by Scalefast, Inc. or its subsidiaries to a third party for the third party’s direct marketing purposes. This right granted to California residents applies only to their activities within the State of California. To make such a request, please click firstname.lastname@example.org; In your request, please specify the Reseller’s company to which your request pertains. If no company is specified, we will treat your request as pertaining to Scalefast, Inc.
How do you secure my personal information?
We are committed to keeping personal information secure. We have implemented physical, technical and administrative safeguards reasonably designed to protect your personal information from unauthorized access and disclosure. When we collect or transmit sensitive information such as a financial account number, we use industry standard methods to protect that information. It is important that you understand, however, that no website, database or system is completely secure or “hacker proof.” You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse, for example, by protecting your password.
What are my rights?
You have certain rights in relation to your personal data. Some of these rights will only apply in certain circumstances. If an individual would like to exercise, or discuss, any of these rights, he should submit his request in writing or email to email@example.com and provide sufficient information to allow us to understand the scope of the request.
- Access: you are entitled to ask us if we are processing your personal data and, if we are, you can request access to your personal data. This enables you to receive a copy of the personal data we hold about you and certain other information about it.
- Correction: you are entitled to request that any incomplete or inaccurate personal data we hold about you is corrected.
- Erasure: you are entitled to ask us to delete or remove personal data in certain circumstances. There are also certain exceptions where we may refuse a request for erasure, for example, where the personal data is required for compliance with law or in connection with claims.
- Restriction: you are entitled to ask us to suspend the processing of your personal data, for example if you want us to establish its accuracy or the reason for processing it.
- Transfer: you are entitled to request the transfer of your personal data to another third party in limited circumstances.
- Objection: where we are processing personal data based on legitimate interests (or those of a third party) you may challenge this. However, we may be entitled to continue processing personal data based on our compelling legitimate interests or where this is relevant to legal claims. You also have the right to object where we are processing personal data for direct marketing purposes.
- Automated decisions: you are entitled to contest any automated decision made about you where this has a legal or similarly significant effect and ask for it to be reconsidered.
- Supervisory Authority: you also have a right to lodge a complaint with a supervisory authority, in particular in the Member State in the European Union where you are habitually resident, where you work or where an alleged infringement of Data Protection Legislation has taken place.
- Determine guidelines as to the use of your personal data after your death: you have a right to determine guidelines as to the storage, erasure and communication of your personal data after your death. These guidelines may be general or specific.
What is your policy regarding children’s privacy?
This website is not directed at nor targeted to children. If you have not reached the age of majority or are not able to enter into legally binding agreements in your country, you may not use this website unless supervised by an adult. Our goal is to comply with applicable laws and regulations relating to collection and use of information from children as such term is defined by applicable laws. If you believe that we have received information from a child or other person protected under such laws, please notify us immediately by email by clicking firstname.lastname@example.org, and we will take reasonable steps to remove that information from our databases.
Transfers of personal information to outside of the European Union
Your personal information may be transferred to our affiliates and to third parties that provide us with products or services‒ such as the partner whose name and/or logo appears on this website‒ which are located outside the European Union and in particular in the United States.
When your personal information is transferred to a party located in a country that does not provide for a level of data protection that is sufficient according to European Union standards, such transfer will be made on the grounds of a certification to the EU/US Privacy Shield regime (for further details see: https://www.privacyshield.gov/EU-US-Framework) or a data transfer agreement based on the standard contractual clauses approved by the European Commission, copies of which are available on demand by sending an email to email@example.com.