Returns, Exchanges and Warranty

What is the return policy?
We offer you the opportunity to return the products purchased from the Solotech online store within 14 days, following the delivery. You will then receive a credit valid on future purchases made from the Solotech online store.

Please note that the return shipping fees are at the customer’s expense and that the returned products must be in the same condition as when they were received by the customer.
To complete a return, please refer to the question “How can I return or exchange equipment?”.
Certain conditions and exclusions apply. Please refer to the Terms of Use for more information.

How can I return or exchange equipment?
Before returning your equipment purchased from the Solotech online store, please contact our Customer Service by email at [email protected] or by phone at 1-877-460-0132.

The Customer Service team will be happy to assist you and give you all the instructions you need to complete a return or an exchange.
Certain conditions and exclusions apply. Please refer to the Terms of Use for more information.

How do I claim the warranty?
Please contact our Customer Service by email at [email protected] or by phone at 1-877-460-0132.

The Customer Service team will be happy to assist you and provide you with all the information regarding our 90-day warranty.
Certain conditions and exclusions apply. Please refer to the Terms of Use for more information