Cancellations, Returns, Exchanges and Warranties
How can I modify or cancel my order?
An order can be modified or cancelled until it has shipped. For all modification or cancellation requests, please contact Customer Service at [email protected], or by phone at 1–877–460-0132 so that we can find a suitable option for you. We treat each request on a case by case basis. An order can no longer be cancelled or modified once it has shipped.
What is the return policy?
If you are not completely satisfied with your purchase, we offer you the opportunity to return the products purchased within 14 days following its delivery. Returns will be accepted for refund, exchange or store credit (excluding restocking fee and shipping).
Please note that, except for defective products, the return shipping fees are at the customer’s expense and that the returned products must be in the same condition as when they were received by the customer.
All Returns must contain all associated packaging and materials (i.e. accessories, manuals, wires, etc.). We reserve the right to reject a return or charge additional fees for any Product that is not returned in like-new condition, including damages, abuse, marks, showing wear, tampered serial numbers or with missing packaging or accessories. We have the right to refuse any return for any legitimate reason. Shipping and Handling charges (delivery and return) are non-refundable, including any shipping fees not directly incurred that are part of a free shipping promotion. Any items packaged with software, including but not limited to, DJ Controllers, Audio Interfaces, etc., must be returned with the original software disc including serial number and proof of deactivation.
To complete a return, please refer to the question “How can I return or exchange equipment?”.
Returns or exchanges will not be accepted for the following types of products: Customized, special order, clearance products, expendable items, bulk cable, cartridges, replacement lamps/bulbs, opened internal computer hardware, rigging supplies, tape, needles, cleaner kits, effect fluid or juice, software, gels, music, displays/televisions/monitors, flooring, opened acoustic panels or parts (replacement, repair or item components) – these products are all “Final Sale”.
Due to hygienic reasons, returns or exchanges for the following items will only be accepted if they are in factory sealed packaging: headphones and microphones.
All returns may be subject to a maximum 20% restocking fee.
How can I return or exchange equipment?
Before returning your equipment purchased from the Solotech Online Store, please contact our Customer Service by email at [email protected] or by phone at 1-877-460-0132. All returns made MUST be authorized in advance by Customer Service. We reserve the right to reject any returned items that arrive without prior approval or that do not include all required documentation.
The Customer Service team will be happy to assist you and give you all the instructions you need to complete a return or an exchange.
The Customer Service team will be happy to assist you and provide you with all the information regarding our 90-day warranty or information on the applicable manufacturer’s warranty.