Shipping and Tracking

Where do you ship?
For the moment, we only ship within Canada. We are hoping to make the Solotech online store available to customers outside Canada shortly.

What are the shipping and handling fees related to online orders?
Shipping and handling fees will be calculated at the time of purchase and displayed at checkout. They vary based on the location of the delivery as well as the size and the weight of the product(s) ordered.

Which carrier will ship my order?
We currently offer Purolator ground shipping. We generally ship within 2 business days after the order verification. Some orders, such as oversized orders, may require extra preparation time before shipping.

Where can I find my order number?
Your order number can be found on both your order confirmation and shipping confirmation emails. If you’ve created an account on Solotech’s online store, you can find it there as well in your order history.

How can I modify or cancel my order?
Please contact our Customer Service by email at [email protected] or by phone at 1-877-460-0132. They will be happy to assist you with this matter.