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SERVICE PLANS

SERVICE PLANS

SOLOTECH'S BASIC WARRANTY

Any new equipment installation completed by our experienced professionals automatically enrolls you in our basic warranty package. Valid for 90 days, it comes into force upon signature-of-completion and work compliance declaration. This warranty includes:

• Workforce ensuring successful integration and smooth operation of the installation.
• Manufacturer warranty management for all new equipment installed by Solotech.
• Shipping & complete handling of defective equipment.
• On-site emergency service on weekdays (eight-hour response time, max).

SERVICE PLANS

Plan Period Options: 1-year or 3-years terms*

TECHNICAL SUPPORT AND MANAGEMENT OF DEFECTIVE EQUIPMENT

Extended for the duration of the service agreement

24/7 hotline, in priority – unlimited

Remote assistance and troubleshooting – unlimited

On-site troubleshooting and resolution – unlimited

Manufacturer warranty management

Solotech Portal: personalized portal with interactive dashboards to track equipment inventory and service requests in real time Optional ($)

PREVENTION AND REAL-TIME MONITORING

Firmware update management

One annual preventative maintenance visit followed by a summary report

TECHNICAL SUPPORT AND MANAGEMENT OF DEFECTIVE EQUIPMENT

Extended for the duration of the service agreement

24/7 hotline, in priority – unlimited

Remote assistance and troubleshooting – unlimited

On-site troubleshooting and resolution – unlimited

Manufacturer warranty management

Solotech Portal: personalized portal with interactive dashboards to track equipment inventory and service requests in real time

PREVENTION AND REAL-TIME MONITORING

Firmware update management

One annual preventative maintenance visit followed by a summary report

Service+: real-time equipment monitoring to detect anomalies and remote proactive resolution

TECHNICAL SUPPORT AND MANAGEMENT OF DEFECTIVE EQUIPMENT

Extended for the duration of the service agreement

24/7 hotline, in priority – unlimited

Remote assistance and troubleshooting – unlimited

On-site troubleshooting and resolution – unlimited

Manufacturer warranty management

Guaranteed free replacement of defective equipment

Solotech Portal: personalized portal with interactive dashboards to track equipment inventory and service requests in real time

PREVENTION AND REAL-TIME MONITORING

Firmware update management

One annual visit for the preventive maintenance, including a troubleshooting report

Service+: real-time equipment monitoring to detect anomalies and remote proactive resolution

OPTIMIZATION

Programming consultation for the optimization and update of control panels (8 hours/year)

PRIVILEGE

PERFORMANCE

PREMIUM

TECHNICAL SUPPORT AND MANAGEMENT OF DEFECTIVE EQUIPMENT

Extended for the duration of the service agreement

24/7 hotline, in priority – unlimited

Remote assistance and troubleshooting – unlimited

On-site troubleshooting and resolution – unlimited

Manufacturer warranty management

Solotech Portal: personalized portal with interactive dashboards to track equipment inventory and service requests in real time Optional ($)

PREVENTION AND REAL-TIME MONITORING

Firmware update management

One annual preventative maintenance visit followed by a summary report

Performance-600x600px-v1

TECHNICAL SUPPORT AND MANAGEMENT OF DEFECTIVE EQUIPMENT

Extended for the duration of the service agreement

24/7 hotline, in priority – unlimited

Remote assistance and troubleshooting – unlimited

On-site troubleshooting and resolution – unlimited

Manufacturer warranty management

Solotech Portal: personalized portal with interactive dashboards to track equipment inventory and service requests in real time

PREVENTION AND REAL-TIME MONITORING

Firmware update management

One annual preventative maintenance visit followed by a summary report

Service+: real-time equipment monitoring to detect anomalies and remote proactive resolution

TECHNICAL SUPPORT AND MANAGEMENT OF DEFECTIVE EQUIPMENT

Extended for the duration of the service agreement

24/7 hotline, in priority – unlimited

Remote assistance and troubleshooting – unlimited

On-site troubleshooting and resolution – unlimited

Manufacturer warranty management

Guaranteed free replacement of defective equipment

Solotech Portal: personalized portal with interactive dashboards to track equipment inventory and service requests in real time

PREVENTION AND REAL-TIME MONITORING

Firmware update management

One annual visit for the preventive maintenance, including a troubleshooting report

Service+: real-time equipment monitoring to detect anomalies and remote proactive resolution

OPTIMIZATION

Programming consultation for the optimization and update of control panels (8 hours/year)

* effective immediately upon signature-of-completion and work compliance declaration.

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