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Any installation of new equipment completed by our experienced professionals allows you to benefit from our basic warranty automatically. Valid for 90 days, it comes into force upon signature of the completion and work compliance declaration. This warranty includes:
• The workforce ensuring the integration and smooth operation of the installation.• The management of equipment warranties with manufacturers.• The transport and complete handling in the event of defective equipment. • On-site emergency service on weekdays (eight-hour response time, max.).
Plan period: 1 year or 3 years
24/7 emergency support service in priority
On-site troubleshooting and resolution
Management of the manufacturer’s warranty
Solotech Portal: personalized portal with interactive dashboards to track equipment inventory and service requests in real time Optional ($)
Firmware update management
One annual visit for the preventive maintenance, including a troubleshooting report
Remote troubleshooting and resolution
Solotech Portal: personalized portal with interactive dashboards to track equipment inventory and service requests in real time
Service+: real-time equipment monitoring to detect anomalies
Programming consultation for the optimization and update of control panels (8 hours/year)