We have updated our policies with regard to privacy and our Website Terms and Conditions of Use
Any new equipment installation completed by our experienced professionals automatically enrolls you in our basic warranty package. Valid for 90 days, it comes into force upon signature-of-completion and work compliance declaration. This warranty includes:
• Workforce ensuring successful integration and smooth operation of the installation.• Manufacturer warranty management for all new equipment installed by Solotech.• Shipping & complete handling of defective equipment.• On-site emergency service on weekdays (eight-hour response time, max).
Plan Period Options: 1-year or 3-years terms*
TECHNICAL SUPPORT AND MANAGEMENT OF DEFECTIVE EQUIPMENT
Extended for the duration of the service agreement24/7 hotline, in priority – unlimited
Remote assistance and troubleshooting – unlimited
On-site troubleshooting and resolution – unlimited
Manufacturer warranty management
Solotech Portal: personalized portal with interactive dashboards to track equipment inventory and service requests in real time Optional ($)
PREVENTION
Firmware update management
One annual preventative maintenance visit followed by a summary report
Solotech Portal: personalized portal with interactive dashboards to track equipment inventory and service requests in real time
PREVENTION & REAL-TIME MONITORING
Service+: real-time equipment monitoring to detect anomalies and remote proactive resolution
Guaranteed free replacement of defective equipment
One annual visit for the preventive maintenance, including a troubleshooting report
OPTIMIZATION
Programming consultation for the optimization and update of control panels (8 hours/year)
24/7 hotline, in priority – unlimited
* effective immediately upon signature-of-completion and work compliance declaration.
