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SERVICE PLANS

SERVICE PLANS

SOLOTECH'S BASIC WARRANTY

Any installation of new equipment completed by our experienced professionals allows you to benefit from our basic warranty automatically. Valid for 90 days, it comes into force upon signature of the completion and work compliance declaration. This warranty includes:

• The workforce ensuring the integration and smooth operation of the installation.
• The management of equipment warranties with manufacturers.
• The transport and complete handling in the event of defective equipment. 
• On-site emergency service on weekdays (eight-hour response time, max.).

SERVICE PLANS

Plan period: 1 year or 3 years

TECHNICAL SUPPORT AND MANAGEMENT OF DEFECTIVE EQUIPMENT

24/7 emergency support service in priority

On-site troubleshooting and resolution

Management of the manufacturer’s warranty

Solotech Portal: personalized portal with interactive dashboards to track equipment inventory and service requests in real time Optional ($)

Firmware update management

One annual visit for the preventive maintenance, including a troubleshooting report

TECHNICAL SUPPORT AND MANAGEMENT OF DEFECTIVE EQUIPMENT

24/7 emergency support service in priority

Remote troubleshooting and resolution

On-site troubleshooting and resolution

Management of the manufacturer’s warranty

Solotech Portal: personalized portal with interactive dashboards to track equipment inventory and service requests in real time

PREVENTION AND REAL-TIME MONITORING

Firmware update management

One annual visit for the preventive maintenance, including a troubleshooting report

Service+: real-time equipment monitoring to detect anomalies

TECHNICAL SUPPORT AND MANAGEMENT OF DEFECTIVE EQUIPMENT

24/7 emergency support service in priority

Remote troubleshooting and resolution

On-site troubleshooting and resolution

Management of the manufacturer’s warranty

Solotech Portal: personalized portal with interactive dashboards to track equipment inventory and service requests in real time

PREVENTION AND REAL-TIME MONITORING

Firmware update management

One annual visit for the preventive maintenance, including a troubleshooting report

Service+: real-time equipment monitoring to detect anomalies

OPTIMIZATION AND ERGONOMICS

Programming consultation for the optimization and update of control panels (8 hours/year)

PRIVILEGE

PERFORMANCE

PREMIUM

TECHNICAL SUPPORT AND MANAGEMENT OF DEFECTIVE EQUIPMENT

24/7 emergency support service in priority

On-site troubleshooting and resolution

Management of the manufacturer’s warranty

Solotech Portal: personalized portal with interactive dashboards to track equipment inventory and service requests in real time Optional ($)

Firmware update management

One annual visit for the preventive maintenance, including a troubleshooting report

TECHNICAL SUPPORT AND MANAGEMENT OF DEFECTIVE EQUIPMENT

24/7 emergency support service in priority

Remote troubleshooting and resolution

On-site troubleshooting and resolution

Management of the manufacturer’s warranty

Solotech Portal: personalized portal with interactive dashboards to track equipment inventory and service requests in real time

PREVENTION AND REAL-TIME MONITORING

Firmware update management

One annual visit for the preventive maintenance, including a troubleshooting report

Service+: real-time equipment monitoring to detect anomalies

TECHNICAL SUPPORT AND MANAGEMENT OF DEFECTIVE EQUIPMENT

24/7 emergency support service in priority

Remote troubleshooting and resolution

On-site troubleshooting and resolution

Management of the manufacturer’s warranty

Solotech Portal: personalized portal with interactive dashboards to track equipment inventory and service requests in real time

PREVENTION AND REAL-TIME MONITORING

Firmware update management

One annual visit for the preventive maintenance, including a troubleshooting report

Service+: real-time equipment monitoring to detect anomalies

OPTIMIZATION AND ERGONOMICS

Programming consultation for the optimization and update of control panels (8 hours/year)

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