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Any new equipment installation completed by our experienced professionals automatically enrolls you in our basic warranty package. Valid for 90 days, it comes into force upon signature-of-completion and work compliance declaration. This warranty includes:
• Workforce ensuring successful integration and smooth operation of the installation.• Manufacturer warranty management for all new equipment installed by Solotech.• Shipping & complete handling of defective equipment.• On-site emergency service on weekdays (eight-hour response time, max).
Plan Period Options: 1-year or 3-years terms*
24/7 hotline, in priority – unlimited
Remote assistance and troubleshooting – unlimited
On-site troubleshooting and resolution – unlimited
Manufacturer warranty management
Solotech Portal: personalized portal with interactive dashboards to track equipment inventory and service requests in real time Optional ($)
Firmware update management
One annual preventative maintenance visit followed by a summary report
Solotech Portal: personalized portal with interactive dashboards to track equipment inventory and service requests in real time
Service+: real-time equipment monitoring to detect anomalies and remote proactive resolution
Guaranteed free replacement of defective equipment
One annual visit for the preventive maintenance, including a troubleshooting report
Programming consultation for the optimization and update of control panels (8 hours/year)
* effective immediately upon signature-of-completion and work compliance declaration.
