• Effectively manage own workloads to ensure all activities are managed to conclusion, undertaking a broad range of activities relating to the role, while maintaining a good working relationship with all key business areas.
• Responsible for investigating and diagnosing basic network, hardware and software problems; and carrying out routine configuration, development and installation of technical solutions, if necessary, liaising with third party support and equipment vendors.
• Supporting internal operations, providing technical support for the Live Production Event team. Writing, producing and delivering training on new hardware and software. Configuring new equipment to work seamlessly across the UK group.
• Maintaining hardware where necessary.
• Deal as necessary with operational issues. Research various technical concepts for future application integration.
• Work with the rest of the technical team to standardize the UK group in terms of technical equipment and deployment.
• Work with external production teams to work out technical solutions to large scale events.
Identify improvements to performance and processes through Continuous Improvement and working with managers.
• Assist in the design of products and be able to critique constructively.
• Produce electrical power schematics for touring productions, along with relevant supporting documents.
• Assist in the procurement of new equipment and build relationships with vendors.
• Assist in design and calculations of electrical systems used in hire stock, including earth loop impedance, voltage drop, current capacity and disconnection times.
• Adhere to Solotech service standards.
• Handle all communication in accordance with Solotech core standards of behavior.
• Liaise with 3rd Parties to provide support or handle queries.
• Identify ways to improve cost effectiveness and where appropriate, generate income.