Terms and Conditions
(ii) “Customer” means the person, firm, partnership, company or other legal entity buying the Equipment from Solotech via the Website.
(iii) “Customer Service” means Solotech’s customer service.
(iv) Equipment” means all the products, equipment or other goods supplied to Customer and described on the Website.
(v) “Order” means an order placed by the Customer to purchase an Equipment either via the Website or via Customer Service via telephone or e-mail, as applicable.
(vi) “Party” means Solotech or Customer individually.
(vii) “Policies” means any of Solotech’s policies applicable to all Orders, including Cancellation, Returns, Exchanges and Warranties policy.
(viii) “Reseller” means Solotech’s authorized reseller which hosts and operates the Website.
(ix) “Solotech” means Solotech Inc., Solotech US Corporation or any of or their affiliates, as applicable.
(xi) “Website” means Solotech’s webstore (store.solotech.com).
2. Payment. Customer shall pay for the Equipment as specified in the Term of Use or upon placing an order with Customer Service.
3. Taxes or related charges. All taxes, duties or related charges billed to Customer will be stated separately on invoices.
4. Delivery. All Equipment shall be delivered to the Customer’s shipping address as mentioned on the Order. The Equipment shall be deemed to have been delivered and accepted upon confirmation of shipment to Customer (“Delivery”).
5. Title and Risk of Loss. Title to the Equipment shall pass to the Customer upon full payment in accordance with this Agreement. The risk of loss and damage to the Equipment shall be borne by the Customer upon shipment of the Equipment.
6.1 For all new Equipment, and provided that the Customer has not modified the Equipment nor removed the Equipment’s serial number, Solotech warrants that the Equipment: (i) shall conform to the specifications set forth on the Website; (ii) shall be free of defects in material, workmanship or design, as per manufacturer’s warranty; (iii) shall be of merchantable quality and are fit for the intended purpose for which they are manufactured; and (iv) shall be new, unless otherwise specified on the Website. Equipment shall be subject to manufacturer’s warranty which usually applies a period of twelve (12) months unless stated otherwise by such manufacturer.
6.2 The above warranty is not applicable (i) if defect to Equipment is due to improper operation or maintenance of the Equipment by or on behalf of the Customer; (ii) in case of normal wear and tear, under normal usage; (iii) if defect to Equipment is caused by a Force Majeure event; (iv) if any repair or maintenance of the Equipment was done by any person other than Solotech, or (v) if Equipment was sold as a “used” Equipment.
6.3 For all “used” Equipment, and provided that the Customer has not modified the Equipment nor removed the Equipment’s serial number, the warranty shall be ninety (90) days from Delivery. The same exclusions set forth in paragraphs (i) to (iv) of provision 6.2 above shall apply to the “used” Equipment warranty.
7. Order Cancellation. An Order can only be canceled for reasons listed, and in compliance with the procedure listed, in Solotech’s Cancellation, Returns, Exchanges and Warranties Policy.
8. Returns. Customer will be able to return certain Equipment for a refund or store credit. Notwithstanding the foregoing, certain Equipment sales are FINAL. For all details, including return conditions, eligibility and procedures, Customer shall refer to Solotech’s Cancellation, Returns, Exchanges and Warranties.
9. LIMITATION OF LIABILITY. NOTWITHSTANDING ANYTHING ELSE IN THIS AGREEMENT, IN NO EVENT SHALL SOLOTECH BE LIABLE FOR ANY PUNITIVE, INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES BY REASON OF ANY ACT OR OMISSION INCLUDING, WITHOUT LIMITATION, ANY LOSS OF ANTICIPATED OR ACTUAL REVENUES, INCOME OR PROFITS, COSTS OF CAPITAL OR ANY SIMILAR LOSSES OR DAMAGES, LOSS OF USE, DATA, BUSINESS OR GOODWILL, INTERRUPTION IN USE OR AVAILABILITY DIMINUTION OF VALUE. SOLOTECH’S AGGREGATE LIABILITY TO CUSTOMER FOR ANY CLAIM OR RECOVERY OF ANY KIND HEREUNDER SHALL IN NO EVENT EXCEED THE TOTAL PURCHASE PRICE FOR THE EQUIPMENT GIVING RISE TO SUCH CLAIM.
10. Confidential Information. Each Party and its representatives may be exposed to information of a confidential or proprietary nature that is either marked as confidential or provided under circumstances reasonably indicating it is confidential (“Confidential Information”). Each Party agrees to (i) hold such Confidential Information in confidence using the same degree of care normally used to protect its own proprietary and/or confidential information within its own organization, but not less than a reasonable degree of care; (ii) restrict disclosure of such Confidential Information solely to its representatives with a need to know in connection with the Order (and provided that such persons are advised of the obligations assumed herein and are bound by obligations of confidentiality and non-use to protect the disclosing Party’s rights and interest hereunder), and (iii) shall not disclose such Confidential Information to any third party that is not a representative of receiving Party, without the prior written approval of the disclosing Party. Notwithstanding the foregoing, the receiving Party may disclose Confidential Information as required by law.
11. Force Majeure. Neither Party shall be liable to the other for default or delay in performing its obligations under the Agreement if such default or delay is caused by any occurrence beyond its reasonable control, including natural phenomena (“Force Majeure”). Force Majeure does not include events that were reasonably foreseeable or were caused by the Party claiming the Force Majeure. If a Party is delayed or prevented from performing due to Force Majeure, that Party must inform the other Party in writing as soon as practicable. If the Force Majeure lasts or is reasonably expected to last more than thirty (30) days, the non-breaching Party may immediately terminate the Agreement by giving written notice to the other Party. Otherwise, both parties’ rights and obligations as per the Agreement shall be suspended for the period of the Force Majeure and a new agreement shall be agreed upon, in writing, between the Solotech and Customer.
12. Termination. Solotech may terminate, in full or in part, any Order in its sole discretion for any reason (“Termination for Convenience”). Upon Termination for Convenience, Solotech sole obligation and Customer’s sole remedy shall be the reimbursement of the amount for the Equipment affected by the Termination for Convenience. Termination of this Agreement shall not relieve or release a Party from any rights or obligations which should by their nature survive to such termination, including payment obligations. In case of termination, Solotech or any of its representative may immediately take possession of the Equipment which has not been paid.
13. Remedies. The warranty set forth in the Agreement shall be the sole and exclusive remedy provided by Solotech. All other implied and statutory warranties and remedies are hereby expressly excluded.
14. Use of Name and Logo. The Customer agrees that Solotech may use Customer’s name or logo for marketing purposes, including on Solotech’s website, social media, public relations and communications activities. Customer undertakes to not use in any way Solotech’s name, logo, picture, brands, trade-marks, or products
15. Governing Law. This Agreement shall be governed by the laws of the province of Quebec (Canada), without regard to the conflict of law provisions.
16. Severability and Survival. If any provision of this Agreement is held to be void or unenforceable under any laws, such provision or part shall be deemed stricken, and all remaining provisions shall continue to be valid and binding upon the Parties