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Region : Redditch

Office : Birmingham

Permanent : Yes

Full time : Yes

Posting End Date : 

SERVICE PARTS AND RMA ADMINISTRATOR

Job Summary :

The role involves administering all spare part requirements for the service and support team. Maintaining and adding to the electronic spare parts database and ensuring all stock levels are correctly maintained. In addition, the role will include the co-ordination of all returns and RMA requests for the sales and systems integration team and the service and support team.  The role is also required to provide absence cover for the service and systems support team administrator.

Responsibilities :

  • •Ordering and procurement of spare parts, consumables, tools and equipment required for the service and support team and generating related paperwork in accordance with Solotech policies and procedures.
  • •Administration of all return merchandise authorisations (RMA’s) and returns to suppliers, manufacturers and their approved service agents for repair or replacement both within and outside standard manufacturer warranty.
  • •Generation of all paperwork in accordance with manufacturer/supplier requirements and Solotech policies and procedures.
  • •Quoting and advising clients on repair costs relating to any external repairs carried out by the manufacturer or their approved service agent.
  • •Monitor and maintain the spare parts database with respect to service and support spares and ensure correct levels of stock are maintained and that the stock is correctly organised and stored in the relevant location.
  • •Effectively manage own workloads to ensure all activities are successfully managed to conclusion with anything outstanding identified and reported along the correct channels.
  • •Responsible for safe working practices.
  • •Responsible for immediately reporting to managers any anomalies, lost, stolen or damaged equipment or spare parts.
  • Identify improvements to performance and processes and working with managers to implement them.
  • •Maintaining good communications with other department and external clients and suppliers alike in a clear and effective manner.
  • •Ability to work effectively as a member of a team, developing and maintaining positive working relationships with all key departments, clients and suppliers at all levels.
  • •Adhere to Solotech service standards and handle all communication in accordance with Solotech core standards of behaviour.
  • •Liaise with clients and other business partners to provide effective support and deal with queries.
  • •Monitor and update spare parts database with all current costs and the point of order.
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Your profile :

• Educated to GCSE level, with at least 5 GCSE’s A* – C or 4-9 (or equivalent)
• City & Guilds 2377-22 or equivalent is preferable, but full training can be given
• Right to work and remain in the UK
• Recent experience in a similar field or proven electrical background
• Willingness and ability to learn quickly
• Competent with the use of computers and ability to use databases
• Initiative and the ability to work unsupervised, whilst recognising when to ask questions
• Flexible and adaptable with the ability to multitask and remain calm under pressure – the role is pivotal to the smooth running of the office and dealing with customers

Our offer to you :

• Competitive compensation and group insurance plan, including telemedicine service
• Corporate savings plan with employer contribution
• Skills development activities and opportunities for career advancement
• Reimbursement of professional fees required for employment
• Reimbursement of professional development fees
• Work environment conducive to personal health and well-being
• Recognition program
• Employee assistance program

**We thank all applicants for their interest in Solotech, however, only those selected for an interview will be contacted.

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