Service Center

Choose peace of mind and quality control

Solotech’s Service Center is open 24/7.

Our vision when it comes to service:

  • Maximize efficiency – minimize downtime
  • Foster a proactive and preventive maintenance approach
  • Provide audiovisual expertise
  • Provide support in the development of obsolescence management plans
  • Fixed pricing and control expenses

Our Services

Service+

Unique services that ensure optimal performance of your equipment 24/7

  • Real-time monitoring
  • Proactive malfunction detection
  • Remote issue resolution
  • Usage statistics
  • Personalized customer portal
  • Includes all the benefits of the Privilege Service Plan

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Service Plans

Service Plans to ensure optimal functioning of your equipment

  • 24/7 emergency service
  • Prioritizing technical experts
  • Remote analysis
  • Preventive maintenance

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Axess Online Portal

Centralized platform to access all your information

  • Visibility of your operations
  • Accessible at all times
  • Dynamic tool in real-time
  • Customizable customer portal

Explore the portal

A la Carte Services

Distinct for its scale of services and multiple levels of expertise

  • Equipment verification
  • Problem-solving
  • On-site technician during events

À la Carte Services Pricing

Repair Workshop

Authorized repair center for various manufacturers

  • Repairs in the workshop
  • On-site repairs
  • Qualified technicians

Authorized Repair Center

Expertise

Our technicians have expertise in different areas of audiovisual and electronics. They are the ones who carry out rigorous tests at all times in our repair shop, on-premises, or remotely and who make thousands of interventions each year.

Video

Audio

Lighting

Automation

Monitoring Camera

RF

Electronics

Computer/
Electrical

The Solotech Warranty

Benefit from Solotech’s basic warranty plan, which includes, for the 90 days following the installation of new equipment by our experts: the workforce to integrate and ensure the proper functioning of the installation, management of the manufacturer’s warranty, transportation and complete handling of any defective equipment.

A truly comprehensive service!

Discover our customer portal

Request more information about our services 

To request technical support, please click here